As COVID-19 continues to spread, there’s nothing more important to us than the well-being and safety of our customers, partners, and employees. We are closely monitoring and assessing the situation and have taken necessary steps to ensure we will be able to provide you with support during this time. To help keep you going, PureLink™ will remain open and offer the following services:
· Complimentary Advance Replacements – ALL PureLink™ products will be eligible for advance replacement, no matter their age, regardless if you have a service package with us or NOT.
· Expedited Replacements on Non-PureLink Products – Even if you are having a problem with another manufacturer’s product, we will troubleshoot and help resolve the issue. If the issue can’t be resolved, we will send an expedited replacement PureLink™ product at a 10% discount, with specs as close as possible to the product you are having a problem with.
· Dedicated Consulting – Whether it is a new project or retrofitting an existing system, reach out to us and we would be happy to help design your system. Need drawings? We can help with that too.
· Enhanced Test Drive Program on All HDTools™ Products – Evaluate any of our HDTools™ products for an extended time frame of 60 days free of charge.
· Other Project or Technical Needs? – Contact our support and sales teams, and we will help in any way that we can.
To Reach Us:
· Support Ticket – https://www.purelinkav.com/tickets/
· Tech Support/Design Consultation – firstname.lastname@example.org
· Sales – email@example.com
· Phone – 201-488-3232
For more details on these services, please visit https://www.purelinkav.com/tech-services-to-keep-you-going/
We hope that you and your families remain safe and healthy.
The PureLink™ Family