Tired of piecing together separate warranties and support plans? Get ready for a simpler, smarter way to manage your Jabra solutions. Major enhancements are arriving later this year, designed to streamline your experience and empower our partners. But first, let’s look at why we’re making this evolution. 

What We Have Today 

Jabra offers a range of extended warranty and enhanced support, but we recognize that navigating how to access them isn’t always straight forward, with each often existing as separate offerings and SKUs. 

In addition, every Jabra hardware purchase includes access to our web-based management platform, Jabra Plus. While each component is valuable, they’ve been operating independently, making it harder for our customers to access support when you need it most 

We recognized the opportunity to do better, to bring things together in a way that just makes sense. 

Why Tiered Services? 

We’re moving to a tiered model that bundles support, premium features, and service access into clear, value-based packages. Think: Bronze, Silver, Gold, each with increasing levels of coverage and capability. It’s like picking the perfect coffee for your morning. 

This shift solves three key challenges: 

1. Clarity – No more guessing games. Each tier is transparent, easy to compare, and clearly outlines what you get. 

2. Scalability – As our portfolio grows, these tiers allow us to scale support and features without reinventing the wheel, ensuring we’re always ready for what’s next. 

3. Value Alignment – Users get more of what they truly need, and partners can confidently upsell knowing they’re offering tailor-made solutions. 

What’s Changing with Jabra Plus? 

Today, Jabra Plus gives users powerful tools to manage their hardware—at no extra cost. It’s a solid foundation, and we’re pleased to confirm that all basic existing Jabra Plus functionalities will remain free. 

However, in 2026, the platform will expand significantly with exciting new premium features like advanced analytics, remote fleet management, and deeper integrations. These advanced capabilities will be exclusive to our new tiered service bundles, giving users the option to unlock even more functionality based on their specific needs and desired level of support, alongside their warranty and enhanced support. 

 This evolution will provide optional pathways to unlock even greater, specialized functionality for those who require it. We believe in offering more to those who seek advanced solutions, while ensuring core tools remain accessible to all. 

One Portal. One View. Total Control. 

With the launch of tiered services, we will be introducing a centralized Service portal which will be a single intuitive place where customers can: 

• View their service tier and entitlements at a glance. 

• Access warranty and support tools without a hitch. 

• Discover and activate premium Jabra Plus features seamlessly. 

• Understand exactly what they’ve purchased without digging through old emails or playing phone tag with their sales rep.  

It’s all about transparency and control, putting the power right where it belongs: in your hands. Whether you’re an IT admin managing hundreds of devices or a channel partner supporting multiple clients, the portal gives you the clarity and confidence to act fast.

What’s In It for End Users? 

• Faster access to premium support when it matters most. 

• Features that perfectly match their usage level – no more, no less. 

• A single, predictable experience; goodbye to juggling warranties and add-ons! 

What’s In It for Channel Partners? 

• Easier positioning and selling, making your job a little lighter. 

• Clear upgrade paths that make sense for your customers’ growth. 

• Stronger alignment with customer needs and budgets, fostering deeper trust. 

Why Talk About This Now? 

We’re kicking off early conversations to help Jabra customers and partners prepare for what’s coming. This is your heads-up: tiered services are on the horizon, and we’ll be sharing updates, previews, and enablement tools throughout the year.