PITTSBURGH, PENNSYLVANIA, April 24, 2013 —Black Box Corporation (NASDAQ:BBOX), a leading communications system integrator, announced today that it has been voted the Favorite Customer Service Provider in the Computer Hardware category of the 2013 People’s Choice Stevie® Awards. Black Box also won a Bronze award in the Customer Service Department of the Year, Computer Hardware category.
Last year, the Black Box Technology Products team answered approximately 250,000 technical support and customer service calls. An impressive 98% of these calls were answered within 30 seconds. Last year the team processed over 160,000 orders and quotes while shipping 95% of stock products the same day they were ordered. In addition, on a 2012 Black Box Customer Satisfaction survey, Black Box Technology Products customers gave Black Box a ranking of 4.94 out of 5.
The People’s Choice award is part of the 7th annual Stevie Awards for Sales & Customer Service, the world’s top honors for contact center, customer service, business development, and sales professionals. Voting for the People's Choice award was open to the public and the contest garnered more than 211,000 votes worldwide.
The Sales & Customer Service awards had more than 1,100 entries submitted from organizations of all sizes and virtually every industry. More than 100 members of eight specialized judging committees determined Stevie Awards winners during final judging this year.
More information about the awards can be found at http://www.StevieAwards.com/Sales.
“At Black Box we are committed to providing our customers with innovative solutions to their complex communications challenges.” said Brian Kutchma, VP of Sales for Black Box Technology Products. “The team is honored to be recognized by our customers for delivering the very best in customer service. We have a great team and they deserve to be congratulated on earning this award.”
About Black Box
Black Box is a leading communications system integrator dedicated to designing, sourcing, implementing, and maintaining today’s complex communications solutions. Black Box services more than 175,000 clients in approximately 150 countries with approximately 200 offices throughout the world. To learn more, visit the Black Box Web site at http://www.blackbox.com.
Black Box® and the Double Diamond logo are registered trademarks of BB Technologies, Inc. Any third-party trademarks in this release are acknowledged to be the property of their owners.
Contact: Black Box Corporation
Vice President of Corporate Communications
and Investor Relations