introduction
Gila River Resorts & Casinos, owned and operated by the Gila River Indian Community, is a recognized leader in the casino and hospitality industry. Known for it’s award-winning destination located in Chandler, Arizona, it operates three premier properties, each offering a unique blend of Vegas-style gaming, upscale accommodations, fine dining, and live entertainment. Gila River Resorts & Casinos delivers a dynamic and immersive experience, making it a top choice for entertainment and leisure in the region.
the challenge
Gila River Resorts & Casinos sought to modernize its outdated AV-over-IP systems to gain greater flexibility and control to elevate the overall guest experience. Ensuring a disruption-free transition, with minimal downtime that would not interrupt its 24/7 operations, was key to maintaining high-quality guest service.
the solution
Integrator Immedia has an existing relationship with the Resort & Casino and a familiarity with Crestron technology, which resulted in a smooth design and planning phase for the upgrade initiative. Crestron XiO Cloud® technology operations management platform was selected for its centralized control and remote management, improving system monitoring and maintenance.
the technology
Gila River Resorts & Casinos has multiple properties to manage simultaneously, making Crestron XiO Cloud management platform solution the best fit. Crestron XiO Cloud platform enables proper space management, allowing employees to monitor and control the buildings from a centralized location. This has reduced the need for on-site maintenance and allowed for proactive system diagnostics and updates throughout Gila River Resorts & Casinos.
To make sure the Crestron technology was implemented seamlessly, this project used a phased approach with scheduled off-hour installations until the final switchover from the original system. Crestron control was selected as the backbone of the AV infrastructure to provide centralized command and enable staff to manage audio, video, and environmental setting through Crestron touch screens across the property. The Crestron system operates across diverse spaces such as the casino floor, hotel, sportsbook, restaurants, pool areas, and conference rooms.
Crestron DM NVX® AV-over-IP technology enables high-quality, low-latency video distribution and replaced the outdated system, offering greater flexibility in routing video signals to any display across the property. It also makes real-time content switching possible, which is essential in this dynamic environment. To enhance the guest experience, a custom audio leveling system adjusts sound levels in real time based on the ambiant noise and preset thresholds. Different settings are available for the mornings, evenings, and weekends to help optimize guest comfort.
the results
The Crestron system delivers a seamless, immersive experience throughout the three properties, including a hotel, casino, pools, and restaurants. Gila River Resorts & Casinos has benefited from these additional technology enhancements, and the staff was able to maintain guest satisfaction during a complex upgrade.
